REFUND, CANCELLATION & EXCHANGE POLICY

1. Refund Policy

Due to the nature of our products as ingestible dietary supplements, we do not accept returns or offer refunds for change of mind once an order has been delivered.

Refunds may be granted in cases where:

• The wrong product was delivered
• The product was defective
• The product was damaged during shipping
• The product arrived tampered with or with a compromised seal

To be eligible for a refund, you must notify us within 24 hours of receiving your order, along with supporting evidence such as clear photos of the product and packaging.

Approved refunds will be processed to the original method of payment. The time required for the refund to appear may vary depending on the issuing bank or payment provider.

2. Cancellation Policy

Orders may be cancelled within 24 hours from the time of purchase, provided that the order has not already been processed or shipped.

Cancellation requests must be submitted via WhatsApp at:

+961 81 971 760

Once an order has been processed or dispatched, it cannot be cancelled.

3. Exchange Policy

Due to the nature of our products as ingestible dietary supplements, we do not accept exchanges for change of mind.

Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective
• The product was damaged during shipping
• The product arrived tampered with or with a compromised seal

Requests for exchange must be made within 24 hours of delivery and must include supporting evidence such as clear photos of the product and packaging.

4. General Conditions

Customers are responsible for return shipping costs unless the return or exchange is due to an error on our part or a product arriving damaged, defective, or incorrect.

We reserve the right to inspect returned products before approving refunds or exchanges.

This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For any refund, cancellation, or exchange requests, please contact us at:

Email: info@hormony-co.com
WhatsApp: +961 81 971 760